Quantitative Research for the Identification of Bank Employee Satisfaction

• Author: Dombi R.
• Position: Ph.D. Student, Transilvania University of Brasov
• Pages: 15-20

Bulletin of the Transilvania University of Braşo v

Series V: Economic Sciences • Vol. 11 (60) No. 2 – 2018

QUANTITATIVE RESEARCH FOR THE

IDENTIFICATION OF BANK

EMPLOYEE SATISFACTION

Réka DOMBI1

Abstract: The present study was carried out in order to identify bank

employee satisfaction and to analyse the factors influencing it. The aim of

this quantitative study is to identify, clarify and define what is important in

relation to the topic under research and to offer the possibility to understand

the essence of quality management systems.

Key words: bank staff, satisfied employee, work climate, career

management

1. Introduction

Upon Romania’s accession to the European Union, credit institutions and commercial

banks were confronted with the requirements of the accession process and the

implementation of EU directives. These commercial institutions needed to enhance the

efficiency of their quality management systems in order to be eligible, profitable on the

international monetary markets.

Enhancing the efficiency of management systems has become necessary as

competition on the monetary markets is very high, and, due to globalisation and

profitability, this quality management system should be optimal and sometimes

subjective for each financial institution.

The next part of the paper comprises the analysis of these financial institutions from

the point of view of employees and it covers the following directions, topics:

 work and recreational conditions,

 quality of collaboration and work climate,

 pay package attractiveness, benefits,

 career management.

These directions of the study of financial institutions from the point of view of

employees allow us to see the negative and positive aspects only known to and felt by

the employees of these institutions during the days spent at their respective workplace.

1 Ph.D. Student, Transilvania University of Braşov, E-mail: rekadombi@gmail.com