The role and the importance of audience in the public institutions. Study case: the institution of prefect of bihor county

Author:Claudia-Simona Timofte
Pages:180-185
SUMMARY

In today's society, government must fulfill the Romanian society. In these conditions, the citizens have expectations of increasingly large public administration, from the desire of a responsible administration, operating on public-customer relationship, administration-public service. Citizens need a functional public system, accessible, equitable, efficient, and responsive and tailored to their needs. Starting from the principles governing public administration principles such as due process, transparency, professionalism, customer focus, an important role of prefect is to ensure compliance with the law and to implement local governing program. Calling on theoretical theses we tried to make an analysis of the audiences at the Prefect Institution Bihor County for the same first six months in 2015 and 2016. In this study case, we have tried to identify the issues that were raised by the citizens, trying to follow and how to solve them, but also the type of the requests. One of the main conclusions we reached was that in Bihor county citizens trust the institution under review

 
CONTENT
180 CLAUDIA-SIMONA TIMOFTE
THE ROLE AND THE IMPORTANCE OF AUDIENCE
IN THE PUBLIC INSTITUTIONS
STUDY CASE: THE INSTITUTION OF PREFECT OF BIHOR COUNTY
Claudia-Simona TIMOFTE*
ABSTRACT
In today's society, government must fulfill the Romanian society. In these conditions, the
citizens have expectations of increasingly large public administration, from the desire of a responsible
administration, operating on public-customer relationship, administration-public service.
Citizens need a functional public system, accessible, equitable, efficient, and responsive and
tailored to their needs.
Starting from the principles governing public administration principles such as due process,
transparency, professionalism, customer focus, an important role of prefect is to ensure compliance
with the law and to implement local governing program.
Calling on theoretical theses we tried to make an analysis of the audiences at the Prefect
Institution Bihor County for the same first six months in 2015 and 2016.
In this study case, we have tried to identify the issues that were raised by the citizens, trying to
follow and how to solve them, but also the type of the requests.
One of the main conclusions we reached was that in Bihor county citizens trust the institution
under review.
Key words: public administration, citizen, audience, prefect, trust.
JKL: K2, K23
Introduction
Starting from the principles governing public administration principles such as
due process, transparency, professionalism, customer focus, an important role of
prefect is to ensure compliance with the law and to implement local governing
program.
Citizens need a functional public system, accessible, equitable, efficient, and
responsive and tailored to their needs.
According to the Romanian laws, all beneficiaries of public service are equal
before it, in other words a public service beneficiaries are given equal treatment
and discrimination, and not least fair. In this consideration, Bihor County
Prefecture carries out its program audiences.
Law Review vol. VI, special issue, December 2016, p. 180-185
The role and the importance of audience in the public institutions 181
In Romania, according to our law, each authority or public office shall
communicate the program audience of public authority or institution.
Calling on theoretical theses, in this study we tried to make an analysis of the
audiences at the Prefect Institution of Bihor County.
The Study Case – The Institution of Prefect of Bihor County
Audiences program takes place every Thursday of the week from 9 A.M. The
procedure is as follows: citizen may address at a phone number by registering their
name and problem asking the audience, or other possibility is to come a few days
before to the institution and is registered in the register of audiences.
Table no 1 Situation of audiences with the Prefect Institution Bihor
in January-June 2015 and January-June 2016
The
analysed
periode
General Issues Claims to the local
authorities
L10/2001
Restitution
The
Prefect
Order
Legea
18/91-art.
36
Land
fund Personal social Land
fund
Social
asistence others
01-06.2015 23 54 11 61 6 14 16 2
01-06.2016 25 26 5 65 5 18 10 0
According to the above situation, comparing the number of problems for the 2
periods analyzed, we can observe that:
- General-fund issues increased by 8.7%
- Land Claims municipalities and social-6.6%;
- Social issues L 10/2001
- Restitution by 37.5% and 50% general-personal problems (51.9%) and
general social problems (54.5%)
182 CLAUDIA-SIMONA TIMOFTE
Table no 2 The number of hearings for January-June 2015, 2016
Table no 3 – the situation of the audience
A different situation is observed in the category of general problems, pointing
out an increase from 56-88 situations. Hearings on complaints by municipalities fell
to 88-81 for the first 6 months of 2016 compared to the same period last year.
The role and the importance of audience in the public institutions 183
Also we try to analyze the situation of audiences in percentage. So, personal
and social assistance issues are declining and complaints on land resources in 2016
are up from 2015. Referring to complaints of citizens regarding halls noted that the
decrease in complaints on land fund 1% in 2016, those on social assistance decrease
by 2% category and other problems are increasing by 3%.
Therefore we try to represent this situation graphically
Also we present the way how we solve the problems:
M1) telephone conversation with secretaries and mayors from municipalities
for additional information to address presented
M2) guidance for solving problems presented
M3) guidance for filing complaints, followed by verification, analysis and
response complainant
M4) Settlement in place through direct interventions in municipalities and
institutions
M5) written interventions directly to municipalities
184 CLAUDIA-SIMONA TIMOFTE
Table no 4 The modality of solving the problems
Compared with 2015 we can emphasize that, in 2016, were focused on solving
the problems presented guidance (+ 8.5%) and written interventions directly to
municipalities (37.1%).
Instead, directing persons for filing petitions, followed by verification, analysis
and response plaintiff - were not only used in 26 cases in 2016 to 62 cases in 2015
(for the first 6 months).
Conclusions
The main conclusion is that the citizens trust in the Institutions of the Prefect of
Bihor County
Why? Because we apply the principle of transparency, efficiency,
professionalism, focus to the citizens.
Another conclusion is that often, citizen does not know where can go to solve
his problem. He comes at the Institutions of the Prefect of Bihor County and we
tried to guide him to a specific institution.
We also tried to analyse the role and the importance of the audiences and we
observe that the contact is very important between the prefect and the citizen, the
face to face contact.
But in other order, the technology is more efficient now. We create a face book
page, the prefect has his own public page, and also we have a system “the
telephone of the prefect” to connect to the claims of the citizens. All these methods
The role and the importance of audience in the public institutions 185
used have a great contribution to the decrease of the number of the audiences. We
prepare another study case part two in which we want to demonstrate that the
social media is more important for the society that the face to face audiences.
Bibliography:
1. Vedinaş Verginia, 2012, Drept administrativ, Ediia a VII-a revzut şi
actualizat, Universul Juridic, Bucureşti;
2. Profiroiu Alina, 2010, Bazele administraiei publice, Editura Economic,
București;
3. ***, 2003, The Romanian Constitution, as amended by the Law amending the
Constitution no. 429/2003;
4. ***, 2004, Law Nr. 340 on the prefect and prefects institutions;
5. ***, 2006, GD no. 460 of 5 April 2006 to implement certain provisions of Law
no. 340/2004 regarding the prefect and prefects;
6. ***, Regulation operating Prefectural College of Bihor County,
www.prefecturabihor.ro.