Role-Based eLearning vs. eService-Learning ? Modern Educational Approaches Based on Mobile and Social 21st-Century Technologies

AuthorLaura Danilescu
PositionSenior Lecturer PhD, Faculty of Economic Sciences, 'Danubius' University of Galati, Romania
European Integration - Realities and Perspectives. Proceedings 2020
Role-Based eLearning vs. eService-Learning Modern Educational
Approaches Based on Mobile and Social 21st-Century Technologies
Laura Danilescu1
Abstract: Role-based e-learning has led to a student-centered way of le arning, adopting Internet
technologies. The new technologies of Web 2.0 and social networks undoubtedly have the potential to
improve the role-b ased learning of e-learning. However, not only will the evolution of technology influence
future directions for role-based e-learning, but it will also involve factors related to changing educator
perceptions and changing student roles. The continuous evolution of role-based e-learning is based on three
main factors: technology, educators, and learners. (Sandra Wills, 2011). eService-learning is an educational
approach that combines learning objectives with community service to provide a pragmatic, progressive
learning experience while meeting societal needs. The new information technologies support the learning
process by meeting the needs of the learning process and at the same time support the interaction between the
student and the technology, which takes place at the concept level. Technologies have the role of functioning
as intellectual tools that allow students to construct more meaningful personal interpretations and
representations of the world. An eService-Learning course provides th e students with real-world experiences
that they cannot obtain from a textbook, traditional lectures, and fictitious lab assignments. An eService-
Learning model cultivates skill sets and on-the-job training that is a very valuable asset for future jobs.
Keywords: role play; learners; teachers; competencies; content developer; hybrid training; key skills;
technological trends
Role-Based eLearning
Role-based learning in face-to-face contexts is a powerful approach at all levels of education, but
particularly within many further and higher education contexts and as part of the trainer’s toolkit
(Bolton & Heathcote, 1999; Levy, 1997). The arrival of e-learning makes it possible to engage with
different types of role play, for example, international and inter-institutional collaborations, role plays
blending online and face-to-face interaction, role plays blending synchronous and asynchronous media
including recordings of the sessions, and role-play within distance learning contexts. It is now possible
to conduct elaborate, rich and responsive role-play activities where the identity of the participants is
not immediately apparent, where they may use avatars or inhabit 3D virtual worlds as part of the role
play. As people are increasingly able to create and publish resources online themselves there is also
potential to incorporate artifacts created by participants themselves into the role play as it develops,
creating an even more dynamic, blended e-learning experience for learners. (Sandra Wills, 2011).
1 Senior Lecturer P hD, Faculty of Economic Sciences, “Danubius” University of Galati, Romania, Address: 3 Blvd. Galati,
Romania, Tel.: + 0372361102, Corresponding author:

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