Export Products and Services Quality Management

• Author: Constanta Aurelia Chitiba
• Position: Christian University 'Dimitrie Cantemir', International Economic Relations Faculty
• Pages: 673-678

Export Prod

Christian University „Di

Abstract:

Quality b ecame the m

success in the future. We often s

activity, from the motor vehicles

the products and services we im

focused on the customer. Satisfy

and their needs are ch anging

international trade, no exporting

climate calls for export marketin

products and services, rather asso

Keywords: quality;

management

1. Introduction

In recent times profou

nd chan

internaţional trade has been goin

from start to finish in a single cou

production to the other from coun

Furthermore, advances in informa

and not only large sized compani

even those with few employees

forming joint ventur

es, exporting

market place. In addition, the ass

servicing, as a totality, has emer

around the world use quality man

their operations as well as for the

reason for a company to adopt a q

which may make it necessary for

2. Export Products and Servi

A product -

which may be hardw

from a series of processes transf

Globalization an

oducts and Services Quality Managem

Constanta Aurelia Chiţiba

Dimitrie Cantemir”, International Economic Relati

cchitiba@gmail.com

e management imperative in the last time and will continue

n see the words “quality first”, and demands for quality invad

les we drive, to the d

omestic appliances we use, the food we e

import and export. Quality represents the goal of every b

isfying the requirements of the customer is a dynamic activity

g continuous and the suppliers have to recognize this. W

ng country can afford to compromise on quality. The current

ting a

nd promotion efforts with assurances of superior and con

ssociated with lower prices.

ent

; foreign trade; efficiency; customer satisfaction

anges have taken place in exporting and impo

oing on for hundreds of years. Few products are

country, and products obtain value added as they pa

untry to country (Chiţiba, 2010).

rmation and transportation technology have pushed

anies, but also many SMEs in both developing and

ees, have gone global, with business interests in

ting products and serv

ices under competitive strat

assuranc

e of quality in design, production, performa

erged as an important aspect of international, trad

anagement systems and total quality management a

their relationships with trading partners (WTO, 20

a quality management system may arise from comp

or it to focus

on quality at the expense of profit mar

rvices Quality

dware, software, processed materials or assemblies

nsforming inputs into outputs. Many factors influe

and Cultural Diversity

673

ement

lations Faculty,

ue to be the key to

ade every sphere of

e eat and, of course,

y business an d it is

vity: b

oth customers

When it comes to

ent global economic

consistent quality in

porting, even though

re produced nowadays

pass from

one stage of

ed the global economy,

nd

developed countries,

in multiple countries,

trategies for the global

mance, installation and

rade. Many enterprises

t as a basis

for running

2010). The compelling

mpetitive requirements

argins.

ies or a service

- results

luence product quality: