Developing a better interaction between citizens and the municipality - Study case

Author:Catalin Vrabie
Position::Assistant Professor, PhD, National University of Political Studies and Public Administration (SNSPA) - Faculty of Public Administration

Understanding citizen online goals is critical because it gets at the heart of what the public institution web site should or could "do". The challenge is that for most agencies/institutions, there are likely to be multiple goals that represent the "reason why" citizen could come to the web site. Unfortunately many public institution feel that it should have an online presence only, so, many web... (see full summary)

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