Concept of service-oriented public policymaking in Ukrainian legislation

Author:Oleksandr Karpenko - Kateryna Glubochenko
Position::National Academy of Public Administration, Office of the President of Ukraine, Ukraine - Phd. in Public Administration, Mykolaiv V. O. Sukhomlynskyi National University, Ukraine
Pages:585-595
SUMMARY

Considering concept formation of service-oriented public policy, the main stages of its development are discussed and some of the modern trends of service-oriented policymaking in Ukrainian legislation are analyzed. Some features and tendencies are identified in order to improve the quality of interaction between citizens and public administration system in Ukraine. This paper aims to analyze the ... (see full summary)

 
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Concept of service-oriented public policymaking
in Ukrainian legislation
Professor Oleksandr KARPENKO1
PhD. Kateryna GLUBOCHENKO2
Abstract
Considering concept formation of service-oriented public policy, the main stages of
its development are discussed and some of the modern trends of service-oriented
policymaking in Ukrainian legislation are analyzed. Some features and tendencies are
identified in order to improve the quality of interaction between citizens and public
administration system in Ukraine. This paper aims to analyze the concept formation of
service-oriented public policymaking in Ukrainian legislation and the implementation
process of e-services delivery in Ukraine. In spite of significant studies of “service state”,
“welfare state”, “service-oriented public policy” and other concepts, current unique
political and legislative factors of Ukrainian development determine the relevance of this
paper. The primary focus of the paper is efficiency analysis of legislative ensuring of
administration services in the Ukrainian context in comparison with the experience of other
countries. That was implemented via such methods as comparative analysis, interpretation
of statistical indexes of e-services delivery and documentary research method. The paper
has been organized as follows. The next section provides a literature review on the
concepts of public-state interaction. Then word experience and peculiarities of Ukrainian
background of e-services delivery efficiency are considered.
Keywords: Administration Services; E-services Delivery; Service-oriented Public
Policy; Good Governance; Public Administration in Ukraine.
JEL Classification: K23; K24; D73; H83
1. Introduction
Until recently, perception of the notion of service delivery and its research in
Ukrainian legal science was related only to the tertiary sector of economy, service
sector. Herewith, many adherents of the traditional concept of public
administration (“administrative management”) ignored even the possibility of
building a service state in Ukraine, while the role of service activities on behalf of
the state was reduced only to the ancillary (secondary) function of providing
administrative services” by public authorities. However, growing world economy
globalization trends in developed countries caused a different vision of the place
and role of citizen and his relationship with the state, and therefore, the system of
1 Oleksandr Karpenko - National Academy of Public Administration, Office of the President of
Ukraine, Ukraine, karpenko_phd@ ukr.net.
2 Kateryna GlubochenkoPhd. in Public Administration, Mykolaiv V. O. Sukhomlynskyi National
University, Ukraine, t_ekaterina@ukr.net.

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