Aspects regarding Food Safety and Consumer Protection on the Market of Public Food Services

AuthorNeacsu N.A.
PositionTransilvania University of Brasov
Pages21-28
Bulletin of the Transilvania University of Braşov
Series V: Economic Sciences Vol. 12 (61) No. 2 – 2019
https://doi.org/10.31926/but.es.2019.12.61.2.3
ASPECTS REGARDING FOOD SAFETY AND
CONSUMER PROTECTION ON THE MARKET
OF PUBLIC FOOD SERVICES
Nicoleta Andreea NEACŞU1
Abstract: The market of public food has developed and diversified
considerably lately, increasing the interest of the population in spending
their free time and satisfying certain needs through the services offered by
restaurants. Thus, the concepts of food safety and consumer protection
have developed and gained special importance on this market.
The paper analyses these concepts on the restaurant market; for this
purpose, a quantitative market research study was carried out, which
aimed to identify and analyse consumer opinions on f ood safety and
consumer protection on the market of public food services.
Key words: consumer protection, food safety, public food, restaurants,
quantitative research
1. Introduction
For traders, the restaurant market is becoming more and more a real business. The
emergence of so many restaurants has led to a diversification of this market, a
branching of restaurants in several areas. The most widespread and frequented area i s
the tourist one, hence the emergence of a new HoReCa concept (Hotel-Restaurant-
Accommodation). When choosing a vacation, consumers evaluate a stay, a service, a
tour package by location and restaurant. Therefore, most hotels and guesthouses have
a restaurant on the premises, specific to the area and to the type of service offered.
In Romania, the restaurant market has developed considerably over the last 20 years,
increasing consumers’ interest in spending their free time and in satisfying certain
needs through the services offered by restaurants. This development shows that the
involvement of the authorities in consumer protection, the protection of their rights, a
greater interest in the traders’ seriousness and the respect for the principles of food
safety should increase.
The preferences evolve, consumers go out to the restaurant not only for lunch, but
also for experience. Restaurants must keep up with the consumers’ needs and
1 Transilvania University of Braşov, andreea.neacsu@unit bv.ro

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