Volume 8, Issue 2, June 2018 Juridical Tribune 399
The paper is divided into four main parts. The first part is looking into relevance of
studying social care administration and provides the methodology and the research
question of the paper. The second part defines one-stop shops and focuses on their
development. The third part represents the study of the countries the paper uses and
fourth part is a discussion of the findings.
2. Welfare state in Europe: why study administration?
Welfare state has been one of the most recognisable features of the
European continent and it is especially after the Second World War that it has been
expanded and social rights were recognised2. There have been incommensurable
changes throughout the period of the golden age of the welfare state and up to now.
In other words, there is a significantly greater instability of the social
circumstances we live in, concerning both the individual and systemic level and
alterations became an essential part of everyday life. Sources of the change are
external (globalisation, introduction of service based economy, instability of
markets and unexpected labour market shocks, moving from cyclical to structural
risks)3 and internal (declining fertility, ageing population, new family forms)4, just
to name a few. This paper is interested in structural transformation of
administration of the social services as a response to these alterations.
The literature on the welfare state is in most instances focused on policy
effects and outcomes and a detailed research of social policy administration is
substantially less represented. Governance of social policy is crucial for providing
citizens with quality services, especially having in mind increasing unemployment
and a need for institutional support. Governance can here be defined in Rhodes’5
sense, as new processes, conditions and methods the society is governed. The focus
of the paper is on social policy, with stress on employment policies, due to
importance of the issue, rising unemployment and important policy changes in the
recent years. The European Union has recognised relevance of the issue on several
occasions6, especially having in mind the effects of the 2008 crisis, rising new
2 Marshall, Thomas Humphrey. Citizenship and Social Class. The University Press, Cambridge, 1950.
3 Clasen, Jochen., Clegg, Daniel. Beyond Activation: Reforming European Unemployment Protection
Systems in Post-Industrial Labour Markets. European Societies, 8, 4. 2006. pp. 527-53; Esping
Andersen, Gosta., Gallie, Duncan., Hemerijck, Anton., Myles, John. Why We Need a New Welfare
State. Oxford University Press. Oxford. 2002; Hemerijck, Anton. Changing welfare states. Oxford
University Press. Oxford. 2013.
4 Esping Andersen, Gosta., Gallie, Duncan., Hemerijck, Anton., Myles, John. Why We Need a New
Welfare State. Oxford University Press. Oxford. 2002; Hemerijck, Anton. Changing welfare states.
Oxford University Press. Oxford. 2013.
5 Rhodes, Roderick. The New Governance: Governing Without Government. Political Studies, 1996,
6 European Commission. An Agenda for new skills and jobs. COM(2010) 682 final, 2010.; European
Commission. Europe 2020. A strategy for smart, sustainable and inclusive growth. COM(2010)
2020, 2010.; European Commission. Investing in children: breaking the cycle of disadvantage.
COM(2013) 778 final, 2013.; European Commission. Towards Social Investment for Growth and